Last updated: November 11, 2026
Where to place an order
All merchandise purchases are made through our official Post Falls Lumber Co. online shop, powered by Fourthwall.
Who handles orders?
Fourthwall is the seller and merchant of record for purchases made through our online shop. Fourthwall and its fulfillment partners handle checkout, payment processing, production, order fulfillment, shipping, and applicable returns and refunds under Fourthwall’s policies.
Shipping and delivery
Available shipping destinations, shipping charges, estimated delivery times, and tracking information are presented during checkout or in your order confirmation. Production and delivery times may vary depending on the product, destination, carrier, and seasonal demand.
Once an order has shipped, delivery is subject to the carrier. For tracking or delivery questions, use the order information and support options provided by Fourthwall.
Returns, refunds, and damaged items
Return, replacement, and refund eligibility is governed by Fourthwall’s applicable merchandise policies. If an item arrives damaged, defective, or incorrect, contact Fourthwall through the support instructions in your order confirmation as soon as possible. Include your order number and clear photographs when relevant.
Do not mail a return to our business or any other address unless Fourthwall has specifically instructed you to do so.
Order changes and cancellations
Because merchandise may be produced after an order is placed, changes and cancellations may be limited. Contact Fourthwall promptly using the support information in your order confirmation if you need assistance.
Questions about our brand or products
For general questions about Post Falls Lumber Co. or our merchandise, contact us at [email protected].
For order-specific matters, including payment, shipping, tracking, returns, or refunds, please contact Fourthwall through the support options provided with your order.
Applicable shop policies
For additional details, please review: